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Operational integrity and complaint-handling platform designed for sport, workplaces, universities, governing bodies, and community environments.
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Supports the management of racism, discrimination, safeguarding, misconduct, gender-based violence, religious abuse, LGBT+ matters, child abuse, and other protected characteristic and integrity-related complaints in line with organisational policies, legal obligations, and human rights frameworks.
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Provides structured, trauma-informed, and policy-aligned pathways that support procedural integrity, accountability, consistency, and organisational compliance.
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Designed to support complainants, respondents, integrity units, complaints officers, administrators, and organisations through guided reporting, incident management, procedural workflows, and operational oversight.
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Works collaboratively with organisations to align with existing policies, strengthen complaint-handling systems, reduce institutional risk, and improve trust and outcomes.
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Scalable across grassroots, national, and international environments, from local clubs and workplaces through to major sporting organisations, universities, governing bodies, and international events.
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Includes integrated education, guidance, and future capability for data-driven operational insights to support long-term prevention, cultural change, and system improvement.
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Currently engaging organisations regarding pilot, implementation, and partnership opportunities.
World-Leading Operational Integrity Infrastructure for Complaint Handling, Safeguarding, and Governance
Designed for sport, organisations, education, and workplaces.
Benefits of Incident Guidance
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Operational Integrity & Compliance
Supports organisations in aligning complaint-handling and incident management processes with legal obligations, safeguarding requirements, organisational policies, and governance standards.
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Procedural Fairness & Accountability
Provides structured, consistent, and trauma-informed pathways that strengthen transparency, accountability, and trust across all parties involved.
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Customisable Infrastructure
Designed to align with existing organisational policies, structures, and operational environments across sport, workplaces, universities, and governing bodies.
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Scalable Across All Levels
Built for scalability from grassroots clubs and community organisations through to national sporting bodies, international federations, universities, workplaces, and major events.
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Security & Privacy Protection
Supports the handling of sensitive information through structured privacy protections, role-based access, and alignment with legislative and compliance requirements.
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Risk Reduction & Organisational Confidence
Helps organisations reduce legal, operational, reputational, and safeguarding risk through consistent incident handling and improved procedural oversight.
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Education & Prevention
Includes integrated education and guidance tools that support long-term awareness, prevention, cultural change, and organisational improvement.
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Future-Focused Infrastructure
Designed with future capability for AI-assisted workflow support, systemic pattern identification, and operational insights while maintaining human accountability and oversight.
Empowering Organisations Through Operational Integrity
About Us
Incident Guidance is an operational integrity and complaint-handling platform developed through expertise across sport, human rights, law, governance, lived experience, and consultation with subject matter experts internationally. Our team combines professional and lived understanding of racism, discrimination, abuse, safeguarding, and institutional failures, providing unique insight into both the structural and human challenges organisations face.
Built initially through the context of sport, Incident Guidance has evolved into scalable infrastructure designed to support organisations across sporting environments, workplaces, universities, governing bodies, and community settings. The platform supports the management of racism, discrimination, safeguarding, gender-based violence, child protection, misconduct, and other protected characteristic and integrity-related complaints in line with organisational policies, legal obligations, and human rights frameworks.
Incident Guidance provides structured, trauma-informed, and policy-aligned pathways that support procedural integrity, accountability, consistency, and organisational compliance. Through guided reporting, incident management, operational workflows, and oversight tools, the platform supports organisations in strengthening trust, reducing institutional risk, and improving complaint-handling outcomes.
Designed to align with existing organisational policies and structures, Incident Guidance is customisable and scalable across grassroots, national, and international environments, including major sporting organisations, governing bodies, and events.
Alongside complaint handling and governance infrastructure, the platform includes education, guidance, and future capability for operational insights and AI-assisted workflow support while maintaining human accountability and procedural oversight.
Contact
For further information and implementation of the software contact:
Implementation, Strategy & Partnerships
Joel Wilkinson
CEO/Founder
Former Professional Footballer (AFL & NFL)
Contributor, IOC International Safe Sport Framework Group
Email: joel.wilkinson@incidentguidance.com
Human Rights & Legal
Nikki Dryden
Head of Human Rights & Legal
Human Rights Lawyer | 2x Olympian Swimming
Email: nikki.dryden@incidentguidance.com
General Enquiries
Email: admin@incidentguidance.com
Operating Across
Organisations and sporting environments worldwide